Returns & Exchanges
Question about returns or exchanges? Find your answers here!
How can I register my return?
Returns at Dutchies. We hope you’re absolutely loving your new Dutchies! 😊 Not completely satisfied after all? No worries! You can return your order within 30 days of receiving it via our online returns portal or at one of our stores. Customers outs
Can I exchange my order?
Exchanges at Dutchies 💖. Ordered the wrong colour or model? Or would you prefer a longer phone strap? No problem! You can easily exchange your item via our online returns portal. You have 30 days to register your return. Once we have received and pr
Returns from outside the EU
If your order was placed from outside the European Union (United Kingdom, United States, Norway or Switzerland), you can register your return via our return portal.You can find our return instructions here. Important for international returns:To ensu
Which items are non-returnable?
Some products are unfortunately not eligible for returns. Here’s an overview:. Personalized Dutch Bandoliers: If you have personalized your Dutch Bandolier with letters or charms, returns are not possible. Lipgloss, body cream, and perfume: For hygie
Can I return items from multiple orders together?
This is possible! When registering your return, it’s important to indicate that you are returning items from two orders.Please include a note in your package with both order numbers, this helps us process your return more quickly and accurately!
Are there any costs involved in returning my order?
Return options at Dutchies 💖. Return shipping costs depend on the return option you choose. Below you’ll find an overview, so you can choose the option that works best for your situation. Return rates for countries outside the EU can be found
How long does it take to process my return?
Sobald wir deine Rücksendung erhalten haben, kann es bis zu 7 Tage dauern, bis sie bearbeitet wurde. Danach erhältst du automatisch eine Geschenkkarte, mit der du eine neue Bestellung aufgeben kannst. Wenn du dich für eine Rückerstattung entscheidest
I chose the gift card option – when will I receive it?
You’ll receive your store credit by email once we’ve processed your return. It’s valid for two years – plenty of time to treat yourself to something nice! 💌. Please note that we are unable to convert gift cards into cash refunds.
My return parcel didn’t arrive – what should I do?
We’re sorry to hear that! Please email us at [email protected] with your return tracking number, and we’ll investigate.