Returns & Exchanges
Question about returns or exchanges? Find your answers here!
How can I return something?
We hope you love your new Dutchies! If not, you can register your return within 30 days via our online return form. Return conditions:. Within the 30-day return period. Products must be in their original packaging (e.g., phone cases in box, barcode t
Can I exchange my order?
Ordered the wrong color or the phone model or prefer a longer strap? No problem!Simply return the incorrect item using our return form and place a new order for the correct one. Choose a gift voucher a free return (only available for orders within th
Returns outside the EU (UK, Switzerland etc.)
What do I need to bear in mind if I want to return goods from outside the EU (UK, Switzerland…). Because your order was placed from outside the EU, your order cannot be returned via our online return form. Therefore, please send an email with your re
Which items are non-returnable?
Some products are excluded from our return policy; below is an overview:. Personalized Dutch Bandoliers: If your Dutch Bandolier has been personalized with letters or charms, returning it is unfortunately not possible. Lip gloss: For hygienic reasons
Can I return items from multiple orders together?
Yes! Just indicate during the return process that you're returning items from multiple orders, and include a note with all order numbers in the package.
Who pays for return shipping?
That depends on your return method:. Store credit: Return is free. (Note: you cover shipping on the new order.)! Only applicable for returns within the Netherlands, from Belgium and Germany !. Refund: You pay the return shipping costs. Warranty claim
How long does it take to process my return?
Once we receive your package, it can take up to 7 days to process. Then you’ll receive your gift card or refund. Refunds will be sent via your original payment method and may take 3–5 days to appear.
I chose the gift card option – when will I receive it?
You’ll receive your store credit by email once we’ve processed your return. It’s valid for two years – plenty of time to treat yourself to something nice!
My return parcel didn’t arrive – what should I do?
We’re sorry to hear that! Please email us at [email protected] with your return tracking number, and we’ll investigate.
Adventbox
Our Adventbox is packed with unique items and surprises to make your December extra special 🩷✨! Each box is a limited edition with a fixed content, specially curated to give you (or someone you want to surprise) a magical countdown to the holidays.