Returns & Exchanges
Question about returns or exchanges? Find your answers here!
How can I register my return?
We hope you’re happy with your new Dutchies! 😊Not completely satisfied? No worries! You can return your item within 30 days via our online return portal. Register your return or exchange via our online return portal using your order number and email
Can I exchange my order?
Ordered the wrong color or model? Or would you prefer a longer phone chain? No problem! You can easily exchange your item via our online return portal. You have 30 days to register your return. Tip: Choose a Giftcard for the value of your purchase, a
Returns from outside the EU
If your order was placed from outside the European Union (United Kingdom, United States, Norway or Switzerland), you can register your return via our return portal.You can find our return instructions here. Important for international returns:To ensu
Which items are non-returnable?
Some products are unfortunately not eligible for returns. Here’s an overview:. Personalized Dutch Bandoliers: If you have personalized your Dutch Bandolier with letters or charms, returns are not possible. Lipgloss, body cream, and perfume: For hygie
Can I return items from multiple orders together?
This is possible! When registering your return, it’s important to indicate that you are returning items from two orders.Please include a note in your package with both order numbers, this helps us process your return more quickly and accurately!
Who pays for return shipping?
Return costs depend on the return method you choose. Below you’ll find an overview so you can decide what works best for you. You will receive a Dutchies Giftcard equal to the value of the returned products. Please note: this option is only available
How long does it take to process my return?
Once we receive your package, it can take up to 7 days to process. Then you’ll receive your gift card or refund. Refunds will be sent via your original payment method and may take 3–5 days to appear. Please note that we cannot convert gift cards into
I chose the gift card option – when will I receive it?
You’ll receive your store credit by email once we’ve processed your return. It’s valid for two years – plenty of time to treat yourself to something nice! 💌. Please note that we are unable to convert gift cards into cash refunds.
My return parcel didn’t arrive – what should I do?
We’re sorry to hear that! Please email us at [email protected] with your return tracking number, and we’ll investigate.