How can I register my return?Updated 21 days ago
Returns at Dutchies
We hope you’re absolutely loving your new Dutchies! 😊 Not completely satisfied after all? No worries! You can return your order within 30 days of receiving it via our online returns portal or at one of our stores.
How to return your order online
- Register your return or exchange via our online returns portal using your order number and email address.
- Select the products you’d like to return and provide the reason for your return.
- Choose between a Giftcard or refund.
- Create your shipping label and send your return back to us.
Customers outside the EU: Please print both the shipping label and the commercial invoice and attach them securely to the outside of the box. Both documents are required for customs clearance.
Important for UK customers: Returns with a FedEx label must be dropped off at an official FedEx location or arranged via a FedEx pickup/return appointment. Unfortunately, returns cannot be dropped off at a Collect+ location.
For more information about returns from outside the EU, please visit our Returns from outside the EU guide.
We’ll process your return within 7 days of receiving it, but usually much faster. 😉
Giftcard or refund
Giftcard: You’ll receive a Giftcard for the value of your returned items once we’ve processed your return. For customers in the Netherlands, Belgium and Germany, we’ll cover the return shipping costs when you choose a Giftcard. A Giftcard cannot be exchanged for cash.
Refund: You’ll receive a refund for the value of the returned items. Return shipping costs are your responsibility. If you return only part of your order, the original shipping costs will not be refunded.
Return conditions
- Returns are accepted within 30 days of receiving your order.
- Products should be returned in their original condition and packaging as much as possible.
- For our additional 30-day return service, we ask that you send your return within 7 days of registering it.
- Keep your proof of postage until your return has been processed.
Have you received a wrong, damaged or defective item? Please contact us first at [email protected]. We’ll make sure to find a suitable solution and cover the return shipping costs.
Returning your order in-store
You can also return your online order at our stores in Benschop or Den Bosch. You don’t need to register your return in advance. Just bring your order number and the products with you, and our team will be happy to help! 🩷