SHOP ALL

Top 10 Gifts

NEW! Party Collection

Dutchies

Do you offer a gift-wrapping service?

Do you sell special holiday gift sets?

Do you also offer Dutchies Giftcards?

What are the delivery times during the busy December period?

Until when can I place an order to receive it in time for the holidays?

December & Gifts 🎄

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Can I get an invoice for my order?

Ordering

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

Does a card fit in the mini bags? copy

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

Do I also have warranty if I bought my item from a Dutchies retail partner?

I have a complaint – what should I do?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

Find all the answers here about gifts, gift sets, gift-wrapping, and shipping times during the December season!

Questions about your order? Find your answers here!

Questions about payments? Find your answers here!

Question about shipping or delivery? Find your answers here!

Question about returns or exchanges? Find your answers here!

Got a question about one of our products? Find your answers here!

Questions about our retail locations? Find your answers here!

Question about our Customer Service? Find your answers here!

All articles

Categories