Can I exchange my order?Updated 3 months ago

Exchange at Dutchies 💖

Ordered the wrong color or model? Or would you prefer a longer phone chain? No problem! You can easily exchange your item via our online return portal. You have 30 days to register your return.

Tip: Choose a Giftcard for the value of your purchase, and the return shipping is completely free. Please note: this option is only available for customers in the Netherlands, Belgium, and Germany. With the giftcard, you can order the correct item yourself. 

How it works:

1. Register your exchange via our online return portal using your order number and email address.

2. Select the product (or products) you want to exchange.

3. Choose how you want your return processed and select the Giftcard option (free return only in NL, BE, and DE).

4. Create a shipping label and complete your return request.

5. Print the shipping label and send your package back.

Once your return is processed, you’ll receive a Giftcard worth the value of your purchase, so you can order the correct item yourself.

• The giftcard is valid for 2 years.

• Please note: a giftcard cannot be converted into cash.