Are there any costs involved in returning my order?Updated 4 hours ago
Return options at Dutchies 💖
Return shipping costs depend on the return option you choose. Below you’ll find an overview, so you can choose the option that works best for your situation.
Receive a Giftcard
- You’ll receive a Dutchies Giftcard for the value of the returned products.
- For customers in the Netherlands, Belgium and Germany, returns are free when you choose a Giftcard.
- Please note: a Giftcard cannot be exchanged for a cash refund.
Receive a refund
- If you choose a refund of the purchase amount, the return shipping costs are your responsibility.
- You’ll find the return shipping costs per country in the overview below.
Warranty
- Have you received a damaged, defective or incorrect item? Please contact us first and choose the warranty option.
- In this case, we’ll cover both the return shipping and the shipping costs in full.
Return Rates
| Country | Return Rate |
|---|---|
| Netherlands | € 4,99 |
| Belgium | € 5,99 |
| Germany | € 8,95 |
| France | € 8,95 |
| Ireland | € 8,95 |
| Austria | € 8,95 |
| Spain | € 8,95 |
| Sweden | € 8,95 |
| Denmark | € 12,95 |
| Finland | € 12,95 |
| Italy | € 12,95 |
| Poland | € 12,95 |
| Portugal | € 12,95 |
Return rates for countries outside the EU can be found here.