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Dutchies

<p id="isPasted">Sobald wir deine R&#xFC;cksendung erhalten haben, kann es bis zu 7 Tage dauern, bis sie bearbeitet wurde. Danach erh&#xE4;ltst du automatisch eine Geschenkkarte, mit der du eine neue Bestellung aufgeben kannst. Wenn du dich f&#xFC;r eine R&#xFC;ckerstattung entscheidest, wird dir der Kaufbetrag innerhalb von 3&#x2013;5 Werktagen &#xFC;ber dieselbe Zahlungsmethode zur&#xFC;ckerstattet, die du f&#xFC;r deine Bestellung verwendet hast.</p><p>Bitte beachte, dass eine Geschenkkarte leider nicht in eine Geldr&#xFC;ckerstattung umgewandelt werden kann.</p>

Sobald wir deine Rücksendung erhalten haben, kann es bis zu 7 Tage dauern, bis sie bearbeitet wurde. Danach erhältst du automatisch eine Geschenkkarte, mit der du eine neue Bestellung aufgeben kannst. Wenn du dich für eine Rückerstattung entscheidest

How long does it take to process my return?

Returns & Exchanges

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Can I place a business order and enter my VAT number?

Ordering

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Are there any costs involved in returning my order?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

Will my cards stay securely in place, even when the opening is facing down?

Are your cases and card holders RFID-safe?

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

How long does it take to process my return?Updated 21 days ago