Shipping & Delivery
Question about shipping or delivery? Find your answers here!
What are the shipping costs?
What are the shipping costs?. Netherlands: €3.99. Belgium & Germany: €4.99. Other international shipments: Shipping costs are calculated at checkout and depend on the weight of your order. Free shipping:. Orders within the Netherlands, to Belgium, an
When will my order arrive?
Order before 20:00 (Mon–Fri), and your package will be shipped the same evening (within NL). Orders placed between Friday 20:00 and Monday 20:00 will be shipped Monday evening. If there are no courier delays, your Dutchies package should arrive the n
How can I track my order?
Once your order has been processed by the courier, you'll receive an email with a Track & Trace link.
My package hasn’t arrived – what should I do?
Don’t worry, sometimes delays happen. First, check your tracking link. If there’s been no update after 5 days, contact us via [email protected]. We’re happy to help!
My order is incomplete – what now?
Oh no, we’re sorry about that! 💗 Please email us at [email protected] with your order number and a photo of the items you received, and we’ll make sure it’s sorted for you as soon as possible.
Received the wrong item?
Oh no, we’re really sorry about that. Please send an email to [email protected] with a photo of the incorrect or damaged product and your order number. We’ll make sure to send the correct item ASAP.
What is the shipping insurance?
From just €1.99, you can insure your order against loss, theft, or damage. The price depends on the value of your order. The insurance is available for orders up to €500. Something went wrong during shipping? We’ll make sure you either receive a repl