Shipping & Delivery
Question about shipping or delivery? Find your answers here!
What are the shipping costs?
What are the shipping costs?. Netherlands: €3.99. Belgium & Germany: €4.99. Other international shipments: Shipping costs are calculated at checkout and depend on the weight of your order. Free shipping:. Orders within the Netherlands, to Belgium, an
When will my order arrive?
Order before 20:00 (Mon–Fri), and your package will be shipped the same evening (within NL). Orders placed between Friday 20:00 and Monday 20:00 will be shipped Monday evening. If there are no courier delays, your Dutchies package should arrive the n
How can I track my order?
Once your order has been processed by the courier, you'll receive an email with a Track & Trace link.
My package hasn’t arrived – what should I do?
Don’t worry, sometimes delays happen. First, check your tracking link. If there’s been no update after 5 days, contact us via [email protected]. We’re happy to help!
My order is incomplete – what now?
Oh no, we’re sorry about that! 💗 Please email us at [email protected] with your order number and a photo of the items you received, and we’ll make sure it’s sorted for you.
Received the wrong item?
Oh no, we’re really sorry about that. Please send an email to [email protected] with a photo of the incorrect or damaged product and your order number. We’ll make sure to send the correct item ASAP.
What is the shipping insurance?
From just €1.99, you can insure your order against loss, theft, or damage. The price depends on the value of your order. The insurance is available for orders up to €500. Something went wrong during shipping? We’ll make sure you either receive a repl