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Dutchies

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Oh no, we’re sorry about that! 💗 Please email us at hello@dutchies.com with your order number and a photo of the items you received, and we’ll make sure it’s sorted for you as soon as possible.

My order is incomplete – what now?

Shipping & Delivery

Do you offer a gift-wrapping service?

Do you sell special holiday gift sets?

Do you also offer Dutchies Giftcards?

What are the delivery times during the busy December period?

Until when can I place an order to receive it in time for the holidays?

December & Gifts 🎄

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Can I get an invoice for my order?

Ordering

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

Received the wrong item?

What is the shipping insurance?

How can I register my return?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

Does a card fit in the mini bags? copy

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

Do I also have warranty if I bought my item from a Dutchies retail partner?

I have a complaint – what should I do?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

My order is incomplete – what now?Updated a month ago