Dutchies

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Oh no, we’re sorry about that! 💗 Please email us at hello@dutchies.com with your order number and a photo of the items you received, and we’ll make sure it’s sorted for you.

My order is incomplete – what now?

Shipping & Delivery

Everything about our Black Friday deals

Shipping during Black Friday

I missed the daily deal, can I still get it? 🩷

Can I combine different daily deals?

What is the discountcode?

What are the upcoming Black Friday deals?

Black Friday deals

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Do you offer Dutchies gift cards?

Ordering

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

Received the wrong item?

What is the shipping insurance?

How can I return something?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

Do I also have warranty if I bought my item from a Dutchies retail partner?

I have a complaint – what should I do?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

My order is incomplete – what now?Updated 16 hours ago