Do you have a question that isn’t listed? You can send us a message directly using this contact form 🩷

Shop Dutchies

New!

Bundle & Save

Dutchies

Is your package delayed? &#x1F4E6;Sometimes a package may experience a delay due to unforeseen circumstances. No worries! First, check the tracking information in the shipping confirmation email you received from us. This is where you&#x2019;ll find the latest updates about your package.If there is still no new tracking information after 5 days, please feel free to contact us at <a href="mailto:hello@dutchies.com">hello@dutchies.com</a> and include your order number. We&#x2019;ll be happy to look into it for you and help you as quickly as possible! &#x1FA77;

Is your package delayed? 📦. Sometimes a package may experience a delay due to unforeseen circumstances. No worries! First, check the tracking information in the shipping confirmation email you received from us. This is where you’ll find the latest u

My package hasn’t arrived – what should I do?

Shipping & Delivery

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Can I place a business order and enter my VAT number?

Ordering

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Are there any costs involved in returning my order?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

Will my cards stay securely in place, even when the opening is facing down?

Are your cases and card holders RFID-safe?

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

My package hasn’t arrived – what should I do?Updated 19 days ago