At Dutchies, we care deeply about the quality of our products. That’s why we work with carefully selected, high-quality materials and genuine leather. Is there a problem with your product? Below you’ll find everything you need to know about our warra

<h3 id="isPasted">Warranty at Dutchies &#x1FA77;</h3><p>At Dutchies, we care deeply about the quality of our products. That&#x2019;s why we work with carefully selected, high-quality materials and genuine leather.</p><p>Is there a problem with your product? Below you&#x2019;ll find everything you need to know about our warranty.</p><h3 id="how-long-is-my-warranty">How long is my warranty?</h3><table class="fr-alternate-rows" style="margin-right: calc(31%); width: 69%;"><thead><tr><th style="background-color: rgb(121, 29, 65); width: 50.6516%;"><span style="color: rgb(255, 255, 255);">Product</span></th><th style="background-color: rgb(121, 29, 65); width: 49.1301%;"><span style="color: rgb(255, 255, 255);">Warranty</span></th></tr></thead><tbody><tr><td style="width: 50.6516%;"><strong>Sharon Bag</strong></td><td style="width: 49.1301%;"><strong>1 year full warranty</strong></td></tr><tr><td style="width: 50.6516%;"><strong>Sophie Bag &amp; Laptop Sleeves</strong></td><td style="width: 49.1301%;"><strong>6 months full warranty</strong></td></tr><tr><td style="width: 50.6516%;"><strong>All other products</strong></td><td style="width: 49.1301%;"><strong>3 months full warranty</strong></td></tr></tbody></table><p><br>The warranty starts on the <strong>date of purchase</strong>.</p><h3 id="what-is-covered-by-the-warranty">What is covered by the warranty?</h3><p>The warranty covers issues caused by a <strong>manufacturing or material defect</strong>.</p><p>Normal signs of use are not covered by the warranty. This includes wear, scratches or other marks that occur through normal use. These are part of the natural character of our materials.</p><h3 id="is-there-a-problem-with-your-product">Is there a problem with your product?</h3><p>We&#x2019;re always happy to take a look! &#x1FAF6;&#x1F3FB;</p><p>Send us an email at <a href="mailto:hello@dutchies.com"><strong>hello@dutchies.com</strong></a> including:</p><ul><li><p style="line-height: 1;">your <strong>order number</strong></p></li><li><p style="line-height: 1;">a <strong>clear photo of the product</strong></p></li><li><p style="line-height: 1;">a short <strong>description of the problem</strong></p></li></ul><p>Our team will review your request and let you know as soon as possible how we can help.</p><p><strong>Please note:</strong> If you received a damaged or defective product, please contact us before sending it back. We&#x2019;re happy to find a suitable solution for you.</p>

Do I have a warranty on my Dutchies products?

We hope you are super happy with your Dutchies! 🩷 Is something not quite as expected and is your product still within the 3-month warranty period? You can submit your warranty claim directly through our online returns portal. Is your product outside

<p id="isPasted">We hope you are super happy with your Dutchies! &#x1FA77; Is something not quite as expected and is your product still within the 3-month warranty period? You can submit your warranty claim directly through our <a href="https://dutchies.returnless.com/en">online returns portal</a>.</p><p>Is your product outside the warranty period, or do you have another question? Send us an email at <a href="mailto:hello@dutchies.com">hello@dutchies.com</a> with your&#xA0;order number, a brief description of the issue and a clear photo of the product. We&#x2019;ll be happy to take a look and help you find a suitable solution!</p><p>We do our best to respond within 48 hours on business days, and fortunately, we usually manage to do so! &#x1F609;</p><p>There&#x2019;s no need to send your question through multiple channels, such as Instagram. This helps us keep everything organized and means we can help you faster.</p>

I have a complaint – what should I do?

Did you purchase your Dutchies product from one of our retailers? In that case, the warranty is subject to the warranty policy of the store where you purchased the item. For a warranty claim or complaint, please contact the retailer directly. They ca

<h3 id="isPasted">Warranty from a retailer</h3><p>Did you purchase your Dutchies product from one of our retailers? In that case, the warranty is subject to the warranty policy of the store where you purchased the item.</p><p>For a warranty claim or complaint, please contact the retailer directly. They can best assist you and provide information about their applicable warranty terms.</p>

Do I also have warranty if I bought my item from a Dutchies retail partner?

Have you not found your answer in our FAQ? Or do you have a question, a fun idea, or — let’s hope not — a complaint? Send us a message via hello@dutchies.com or our online contact form, we’re more than happy to help!. On weekdays, we do our best to r

<p data-start="114" data-end="353" id="isPasted">Have you not found your answer in our FAQ? Or do you have a question, a fun idea, or &#x2014; let&#x2019;s hope not &#x2014; a complaint? Send us a message via <strong data-start="266" data-end="288"><a data-start="268" data-end="286" rel="noopener"></a></strong><a data-start="268" data-end="286" href="mailto:%20hello@dutchies.com">hello@dutchies.com</a> or our <a href="https://dutchies-support.gorgias.help/en-US/contact">online contact form</a>, we&#x2019;re more than happy to help!</p><p data-start="355" data-end="450">On weekdays, we do our best to respond within 48 hours. There&#x2019;s no need to send your question again via other channels, like Instagram. This way, everything stays nice and organized, and we can help you faster &#x1FA77;</p>

How can I contact customer service?

Always ready to help you and make sure your order goes smoothly 💗. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! ✨

<p style="text-align: left;">Always ready to help you and make sure your order goes smoothly &#x1F497;. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! &#x2728;<br><br></p><p><img src="https://attachments.gorgias.help/0eMnwxKBLeG79bDN/hc/gpGJBxpGM87YXZA5/2026100510-f80264a9-d9f0-41d9-81b3-fdfe31e13d85-helpcenter%20foto.png" style="width: 463px;" class="fr-fic fr-dib"></p>

Meet our Customer Care team 🩷

Do you have a question that isn’t listed? You can send us a message directly using this contact form 🩷

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Dutchies

Question about our Customer Service? Find your answers here!

Customer Service & Contact

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Can I place a business order and enter my VAT number?

Ordering

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Are there any costs involved in returning my order?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

Will my cards stay securely in place, even when the opening is facing down?

Are your cases and card holders RFID-safe?

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores