Customer Service & Contact
Question about our Customer Service? Find your answers here!
Do I have a warranty on my Dutchies products?
At Dutchies, we always strive for the highest quality. That’s why we use carefully selected, premium materials and genuine leather, so you can enjoy your bag or accessory for as long as possible. Our warranty. We offer 3 months full warranty on all o
Do I also have warranty if I bought my item from a Dutchies retail partner?
That depends on the policies of the specific retailer. We recommend contacting the store where you purchased the item, as they are responsible for warranty and handling any claims.
I have a complaint – what should I do?
We hope you are super happy with your Dutchies! Is there something not quite as expected and is it within the 3-month warranty period? Then submit your warranty claim via our online returns portal. Is your question outside our warranty period, or do
How can I contact customer service?
Didn’t find the answer to your question in our FAQ? Or do you have a question, idea, or – hopefully not – a complaint? Send us an email at [email protected], and we’ll get back to you as soon as possible. We aim to respond within 48 hours on busines
Meet our Customer Care team 🩷
Always ready to help you and make sure your order goes smoothly 💗. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! ✨.