Do I have a warranty on my Dutchies products?Updated 21 days ago
Warranty at Dutchies 🩷
At Dutchies, we care deeply about the quality of our products. That’s why we work with carefully selected, high-quality materials and genuine leather.
Is there a problem with your product? Below you’ll find everything you need to know about our warranty.
How long is my warranty?
| Product | Warranty |
|---|---|
| Sharon Bag | 1 year full warranty |
| Sophie Bag & Laptop Sleeves | 6 months full warranty |
| All other products | 3 months full warranty |
The warranty starts on the date of purchase.
What is covered by the warranty?
The warranty covers issues caused by a manufacturing or material defect.
Normal signs of use are not covered by the warranty. This includes wear, scratches or other marks that occur through normal use. These are part of the natural character of our materials.
Is there a problem with your product?
We’re always happy to take a look! 🫶🏻
Send us an email at [email protected] including:
your order number
a clear photo of the product
a short description of the problem
Our team will review your request and let you know as soon as possible how we can help.
Please note: If you received a damaged or defective product, please contact us before sending it back. We’re happy to find a suitable solution for you.