Dutchies

Always ready to help you and make sure your order goes smoothly &#x1F497;. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! &#x2728; <img src="https://attachments.gorgias.help/0eMnwxKBLeG79bDN/hc/gpGJBxpGM87YXZA5/2025102413-3203ed90-f8e4-442b-9bf5-6fb86e020796-bw.png" style="width: 476px;" class="fr-fic fr-dib">

Always ready to help you and make sure your order goes smoothly 💗. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! ✨.

Meet our Customer Care team 🩷

Customer Service & Contact

Everything about our Black Friday deals

Shipping during Black Friday

I missed the daily deal, can I still get it? 🩷

Can I combine different daily deals?

What is the discountcode?

What are the upcoming Black Friday deals?

Black Friday deals

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Do you offer Dutchies gift cards?

Ordering

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I return something?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

Meet our Customer Care team 🩷Updated 13 hours ago