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Dutchies

Always ready to help you and make sure your order goes smoothly &#x1F497;. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! &#x2728; <img src="https://attachments.gorgias.help/0eMnwxKBLeG79bDN/hc/gpGJBxpGM87YXZA5/2026021910-68454da6-1519-485c-9b9c-5ced93c03abf-873ab73c-862d-4e44-b632-3c4f723c4188.png" style="width: 300px;" class="fr-fic fr-dib">

Always ready to help you and make sure your order goes smoothly 💗. These are the amazing people behind the scenes who keep everything running perfectly, so you can enjoy your Dutchies without a worry! ✨.

Meet our Customer Care team 🩷

Customer Service & Contact

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Ordering

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Can I order individual charms from the Dutch hand strap?

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷Updated 3 months ago