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Shop Dutchies

Party Collection

Dutchies

We hope you are super happy with your Dutchies! Is there something not quite as expected and is it within the 3-month warranty period? Then submit your warranty claim via our online returns portal.&#xA0;Is your question outside our warranty period, or do you have another question? Send an email to <a data-fr-linked="true" href="mailto:hello@dutchies.com">hello@dutchies.com</a> with your order number, a brief explanation, and a photo. We will be happy to help you find a solution!We do our best to respond within 48 hours on business days, and fortunately, we usually succeed!There is no need to resend your question through other channels, such as Instagram. This helps us keep things organized and allows us to help you faster.Would you like to know more about this? Send us an email at <a data-fr-linked="true" href="mailto:hello@dutchies.com">hello@dutchies.com</a> with your order number and a photo of the product.

We hope you are super happy with your Dutchies! Is there something not quite as expected and is it within the 3-month warranty period? Then submit your warranty claim via our online returns portal. Is your question outside our warranty period, or do

I have a complaint – what should I do?

Customer Service & Contact

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Can I get an invoice for my order?

Ordering

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

I have a complaint – what should I do?Updated 14 days ago