Ordering
Questions about your order? Find your answers here!
Can I change or cancel my order?
Did you accidentally order the wrong size, color, model, or enter the wrong address? Unfortunately, we cannot change or cancel orders after they’ve been placed. Our packing process moves super fast, so your order is often already too far along in the
Can I pick up my order in-store?
Unfortunately, it is currently not possible to pick up orders. But you are, of course, always welcome to come by our Dutchies store in Benschop! Here you can browse the entire collection and, of course, do some shopping right away! 🛍️. 🕒 Dutchies p
I made a mistake in the shipping address – what now?
No worries! 🫶If your house number or other address details are missing or incorrect, you’ll automatically receive an email from our shipping system to update them. If that doesn’t work or you’d like to update it immediately, just send us an email at
I placed an order but have not yet received an order confirmation
No worries! Maybe there's a typo in your email address or the confirmation ended up in your spam folder. Just send a message to [email protected], and we'll check it out for you!
Where can I find my invoice?
As soon as you place an order with us, we automatically send you an order confirmation by email. In this email, you’ll find your invoice under the “Download Invoice” button. From there, you can easily view, download, or save it for your records. Can’