Ordering
Questions about your order? Find your answers here!
Can I change or cancel my order?
Did you accidentally enter the wrong size, colour, model or address? After placing your order, you’ll receive an email that allows you to change your order within one hour. During this hour, you can also update your address details. After that, unfor
Can I pick up my order in-store?
Unfortunately, it is currently not possible to pick up orders. But you are, of course, always welcome to come by our Dutchies store in Benschop! Here you can browse the entire collection and, of course, do some shopping right away! 🛍️. 🕒 Dutchies p
I made a mistake in the shipping address – what now?
No worries! 🫶. Have you just placed your order and noticed that your address isn’t correct? Within one hour of placing your order, you can change your address yourself via the link in the email you receive after placing your order. After this hour,
I placed an order but have not yet received an order confirmation
No worries! Maybe there's a typo in your email address or the confirmation ended up in your spam folder. Just send a message to [email protected], and we'll check it out for you!
Where can I find my invoice?
As soon as you place an order with us, we automatically send you an order confirmation by email. In this email, you’ll find your invoice under the “Download Invoice” button. From there, you can easily view, download, or save it for your records. Can’