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Dutchies

No worries! &#x1FAF6; If your house number or other address details are missing or incorrect, you&#x2019;ll automatically receive an email from our shipping system to update them.If that doesn&#x2019;t work or you&#x2019;d like to update it immediately, just send us an email at <a data-start="458" data-end="476" href="mailto:%20hello@dutchies.com">hello@dutchies.com</a>. That way we can make sure your order arrives at the right address and you can enjoy your Dutchies as soon as possible &#x1F495;

No worries! 🫶If your house number or other address details are missing or incorrect, you’ll automatically receive an email from our shipping system to update them. If that doesn’t work or you’d like to update it immediately, just send us an email at

I made a mistake in the shipping address – what now?

Ordering

Can I change or cancel my order?

Can I pick up my order in-store?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Can I order individual charms from the Dutch hand strap?

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

I made a mistake in the shipping address – what now?Updated 4 months ago