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Dutchies

No worries! &#x1FAF6;Have you just placed your order and noticed that your address isn&#x2019;t correct? Within one hour of placing your order, you can change your address yourself via the link in the email you receive after placing your order.After this hour, unfortunately, your order can no longer be changed via the editing link. Is your house number missing or are your address details incomplete? You&#x2019;ll automatically receive an email from our shipping system asking you to complete your details.Can&#x2019;t update your details this way, or would you rather let us know directly? Just send us an email at&#xA0;<a href="mailto:hello@dutchies.com">hello@dutchies.com</a>. &#x1F495;

No worries! 🫶. Have you just placed your order and noticed that your address isn’t correct? Within one hour of placing your order, you can change your address yourself via the link in the email you receive after placing your order. After this hour,

I made a mistake in the shipping address – what now?

Ordering

Can I change or cancel my order?

Can I pick up my order in-store?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

How do I place a pre-order?

When will my pre-order be shipped?

Can I change or cancel my pre-order?

Can my pre-order be dispatched in two parts?

Pre-Order

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Can I order individual charms from the Dutch hand strap?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

I made a mistake in the shipping address – what now?Updated 5 days ago