Dutchies

No worries, it happens! Let us know as soon as possible. If your parcel hasn&#x2019;t been packed yet, we&#x2019;ll gladly correct the address.&#x1FA77;If it&#x2019;s already on its way, please contact the courier directly.

No worries, it happens! Let us know as soon as possible. If your parcel hasn’t been packed yet, we’ll gladly correct the address.🩷. If it’s already on its way, please contact the courier directly.

I made a mistake in the shipping address – what now?

Ordering

Everything about our Black Friday deals

Shipping during Black Friday

I missed the daily deal, can I still get it? 🩷

Can I combine different daily deals?

What is the discountcode?

What are the upcoming Black Friday deals?

Black Friday deals

Can I change or cancel my order?

Can I pick up my order in-store?

I placed an order but have not yet received an order confirmation

Do you offer Dutchies gift cards?

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I return something?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

Do I also have warranty if I bought my item from a Dutchies retail partner?

I have a complaint – what should I do?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

I made a mistake in the shipping address – what now?Updated 12 hours ago