Dutchies

<p>No worries! Maybe there&apos;s a typo in your email address or the confirmation ended up in your spam folder. Just send a message to <a href="mailto:hello@dutchies.com">hello@dutchies.com</a>, and we&apos;ll check it out for you!</p>

No worries! Maybe there's a typo in your email address or the confirmation ended up in your spam folder. Just send a message to hello@dutchies.com, and we'll check it out for you!

I placed an order but have not yet received an order confirmation

Ordering

Everything about our Black Friday deals

Shipping during Black Friday

I missed the daily deal, can I still get it? 🩷

Can I combine different daily deals?

What is the discountcode?

What are the upcoming Black Friday deals?

Black Friday deals

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

Do you offer Dutchies gift cards?

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I return something?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

Do I also have warranty if I bought my item from a Dutchies retail partner?

I have a complaint – what should I do?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

I placed an order but have not yet received an order confirmationUpdated 15 hours ago