Orders & Shipping

I placed an order but have not yet received an order confirmation

Kindly send us an email via [email protected]. We are ready to help!

Can I cancel my order?

Changed your mind after placing an order? Send us a message as soon as possible via our website's chat function, we cannot promise anything but if your order has not yet been processed, we might be able to help. We're available via the chat on weekda

Can I modify my order or shipping address?

Changed your mind after placing an order, or entered the wrong shipping address? Send us a message as soon as possible via our website's chat function, we cannot promise anything but if your order has not yet been processed, we might be able to help.

What if an item is sold out?

We work hard to restock sold-out items as quickly as possible. To be notified as soon as the item is available again, we recommend signing up for the restock alert, which can be found in the bar under the item. You'll receive an email as soon as it's

What payment methods do you offer?

Depending on which country you live in, we accept payments through iDEAL, Paypal and Credit Card. We currently only offer payments through Klarna in Germany. Once you have entered your details when completing your order, the payment options which are

What are the shipping costs?

Shipping within the Netherlands: € 3,99. Shipping to Belgium and Germany: € 4,99. International shipping costs are calculated at checkout and depend on the weight of your order. Orders within the Netherlands, Belgium and Germany over € 70,- qualify f

Shipping time

All orders placed on work days before 8pm will be shipped the same day.We work with several reliable couriers such as DHL, DHL Warenpost, BPost, Evri and Colis Privé. When completing your order, you will see which courier delivers your package.As soo

The track & trace says my order has been delivered but I have not received it

We understand that it's very frustrating that your order has not yet been delivered. We work with DHL because they generally provide a reliable delivery service. Unfortunately, sometimes things can still go wrong. Our experience shows that packages a

Can I also pick up my order?

Certainly! During checkout, you can select the 'Pickup in store' option to pick up your order in Benschop (near Utrecht). You will receive an email when your order is ready for collection. Our store hours are 9 AM - 4 PM Monday to Friday, and 10 AM -