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Exchanges & Returns

Can I exchange an item?

Wrong colour or model, or rather a different length telephone chain? No problem! You can easily exchange the product via our return page: Returnless. Please note: our exchange policy is only relevant to orders placed within the EU. Orders placed from

How do I go about returning items from different orders in one package?

Returns from multiple orders can be sent together in one package. Please include a note with all corresponding order numbers inside the box so we can process your returns accordingly.

Can I return my order?

We hope that you are completely happy with your new Dutchies. If not, you have 30 days to register your return. The return costs are at your own expense. Return instructions:. Important:. For more information, see our return policy. If you have a que

Return Policy

Not happy with your purchase? No problem!. ExchangesIf you've ordered the wrong colour, model, or simply changed your mind, you can easily exchange your item through our Returnless page. You have 30 days to register your exchange, and while the retur

Non-returnable items

If you have personalised a Dutch Bandolier with your choice of letter(s)/charm(s), you are not able to return it unless it was received in a damaged condition. If you have ordered a Dutch Bandolier without letters/charms, it can be returned in accord

Damage and problems

As soon as you receive your Dutchies, you will of course want to start using it immediately. Just always check your order first and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can immedi