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Dutchies

That depends on your return method:Giftcard :&#xA0;Return is free. (Note: you cover shipping on the new order.)&#xA0;Only applicable for returns within the Netherlands, from Belgium and Germany.Refund:&#xA0;You pay the return shipping costs.Warranty claim:&#xA0;Received a wrong/damaged item? Choose &#x201C;Warranty&#x201D; &#x2013; we&#x2019;ll cover all shipping costs.This allows you to decide for yourself what best suits your situation.&#xA0;

That depends on your return method:. Giftcard : Return is free. (Note: you cover shipping on the new order.) Only applicable for returns within the Netherlands, from Belgium and Germany. Refund: You pay the return shipping costs. Warranty claim: Rece

Who pays for return shipping?

Returns & Exchanges

Do you offer a gift-wrapping service?

Do you sell special holiday gift sets?

Do you also offer Dutchies Giftcards?

What are the delivery times during the busy December period?

Until when can I place an order to receive it in time for the holidays?

December & Gifts 🎄

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Can I get an invoice for my order?

Ordering

Which payment methods do you accept?

Do you accept VVV or other gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Can I combine multiple Dutchies gift cards?

Payment

What are the shipping costs?

When will my order arrive?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns outside the EU (UK, Switzerland etc.)

Which items are non-returnable?

Can I return items from multiple orders together?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Adventbox

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

Who pays for return shipping?Updated a month ago