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Dutchies

<p id="isPasted">Unfortunately, we cannot dispatch your order in two parts. We will dispatch your order as soon as the entire order is in stock!</p><p>Would you like to receive the items that are already in stock sooner? If so, please place a separate order.</p>

Unfortunately, we cannot dispatch your order in two parts. We will dispatch your order as soon as the entire order is in stock!. Would you like to receive the items that are already in stock sooner? If so, please place a separate order.

Can my pre-order be dispatched in two parts?

Pre-Order

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Ordering

How do I place a pre-order?

When will my pre-order be shipped?

Can I change or cancel my pre-order?

When do I pay for my pre-order?

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Can I order individual charms from the Dutch hand strap?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

Can my pre-order be dispatched in two parts?Updated a month ago