We understand that you'd love to receive your new Dutchies as soon as possible! 🩷. During Black Friday and the holiday season, our warehouse and delivery services are extra busy. This means delivery may take a little longer than usual. We're doing e

We understand that you&apos;d love to receive your new Dutchies as soon as possible! &#x1FA77;During Black Friday and the holiday season, our warehouse and delivery services are extra busy. This means delivery may take a little longer than usual.We&apos;re doing everything we can to process and ship your order as quickly as possible, but unfortunately, we can&apos;t guarantee an exact delivery date during this busy period.As soon as your parcel is on its way, you&apos;ll receive a shipping confirmation with a Track &amp; Trace link. This allows you to check the estimated delivery date. &#x1F4E6;Our tip: Ordering something for a special occasion or as a gift? Make sure to order in advance to avoid disappointment! &#x1F5A4;

What is the delivery time during Black Friday?

Want to surprise someone with a lovely Dutchies gift for Christmas? How lovely! 🎁🩷. Of course, we're doing everything we can to make sure your order arrives on time!. Please keep in mind that during Black Friday and the holiday season, our warehous

Want to surprise someone with a lovely Dutchies gift for Christmas? How lovely! &#x1F381;&#x1FA77;Of course, we&apos;re doing everything we can to make sure your order arrives on time!Please keep in mind that during Black Friday and the holiday season, our warehouse and delivery services are extra busy. This means orders may take longer to arrive than usual.Our advice: order your gifts as early as possible! This gives you the best chance of receiving them in time.As soon as your order has been shipped, you&apos;ll receive an email with a Track &amp; Trace link so you can follow your parcel.Unfortunately, we can&apos;t guarantee delivery before a specific date, but we&apos;ll certainly do our very best! &#x1FA77;

Can I expect my order to arrive in time for Christmas?

Do you have a question that isn’t listed? You can send us a message directly using this contact form 🩷

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Shipping and Delivery Times During Black Friday

Black Friday 2026

What Black Friday discounts are available at Dutchies?

Can I still get a Black Friday discount applied to my order after placing it?

Black Friday: Offers and Discount Terms

How can I sign up for Dutchies Early Access?

I've signed up, but haven't received an email. What should I do?

I can't access the Early Access page. What should I do?

Does the Early Access discount apply to all products?

Early Access and Sign-Up

How do the Black Friday Daily Deals work?

How long is a Daily Deal valid?

When will the new Daily Deal be announced?

Can I combine a Daily Deal with other discounts?

What happens if a Daily Deal sells out?

Can I get a Black Friday Daily Deal discount applied to my order retroactively?

Black Friday Daily Deals: How It Works!

Can I change or cancel my order after placing it?

Can I exchange a product for a different colour or size?

Can I return an order placed during Black Friday?

What happens to my discount if I return part of my order?

Ordering and Returns During Black Friday

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Can I place a business order and enter my VAT number?

Ordering

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Are there any costs involved in returning my order?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Can I return or exchange the Luxury Gift Box?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

Will my cards stay securely in place, even when the opening is facing down?

Are your cases and card holders RFID-safe?

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact