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How lovely that you&apos;ve signed up for our Early Access! &#x1FA77;Haven&apos;t received an email yet? No worries!The password for our exclusive Early Access will be sent by email to everyone who has signed up on&#xA0;Sunday, November 8, at 08:00.Still haven&apos;t received anything after this time? Make sure to check your spam or junk folder, as our email might have ended up there.Can&apos;t find the email anywhere? Feel free to contact our customer service team. We&apos;re happy to help so you don&apos;t miss out on our amazing deals! &#x1F5A4;

How lovely that you've signed up for our Early Access! 🩷. Haven't received an email yet? No worries!. The password for our exclusive Early Access will be sent by email to everyone who has signed up on Sunday, November 8, at 08:00. Still haven't rece

I've signed up, but haven't received an email. What should I do?

Black Friday 2026

Early Access and Sign-Up

What Black Friday discounts are available at Dutchies?

Can I still get a Black Friday discount applied to my order after placing it?

Black Friday: Offers and Discount Terms

How can I sign up for Dutchies Early Access?

I can't access the Early Access page. What should I do?

Does the Early Access discount apply to all products?

How do the Black Friday Daily Deals work?

How long is a Daily Deal valid?

When will the new Daily Deal be announced?

Can I combine a Daily Deal with other discounts?

What happens if a Daily Deal sells out?

Can I get a Black Friday Daily Deal discount applied to my order retroactively?

Black Friday Daily Deals: How It Works!

Can I change or cancel my order after placing it?

Can I exchange a product for a different colour or size?

Can I return an order placed during Black Friday?

What happens to my discount if I return part of my order?

Ordering and Returns During Black Friday

What is the delivery time during Black Friday?

Can I expect my order to arrive in time for Christmas?

Shipping and Delivery Times During Black Friday

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Can I place a business order and enter my VAT number?

Ordering

Which payment methods do you accept?

Can I pay with a Fashion Cheque or gift card?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

Payment

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Are there any costs involved in returning my order?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Can I return or exchange the Luxury Gift Box?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

Will my cards stay securely in place, even when the opening is facing down?

Are your cases and card holders RFID-safe?

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Product information

Where can I find the Dutchies pop-up stores?

Are there any other retail locations where I can buy Dutchies?

Can I sell Dutchies in my own store?

Stores

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

I've signed up, but haven't received an email. What should I do?Updated 7 hours ago