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Dutchies

Yes! We accept our own Dutchies gift card! &#x1F48C;Returning an order paid with a gift card? If you paid (part of) your order with a Dutchies gift card and return an item, the amount will be refunded back to the same gift card. Gift cards cannot be exchanged for cash.Do you have any questions? Our customer service team will be happy to help!

Yes! We accept our own Dutchies gift card! 💌. Returning an order paid with a gift card?If you paid (part of) your order with a Dutchies gift card and return an item, the amount will be refunded back to the same gift card. Gift cards cannot be exchan

Can I pay with a Fashion Cheque or gift card?

Payment

Can I change or cancel my order?

Can I pick up my order in-store?

I made a mistake in the shipping address – what now?

I placed an order but have not yet received an order confirmation

Where can I find my invoice?

Ordering

Which payment methods do you accept?

Can I combine multiple Dutchies gift cards?

My discount code doesn’t work – what can I do?

Can I use multiple discount codes at once?

What are the shipping costs?

Do I have to pay customs fees for orders from outside the EU?

When can I expect my order?

How can I track my order?

My package hasn’t arrived – what should I do?

My order is incomplete – what now?

Received the wrong item?

What is the shipping insurance?

Shipping & Delivery

How can I register my return?

Can I exchange my order?

Returns from outside the EU

Which items are non-returnable?

Can I return items from multiple orders together?

Who pays for return shipping?

How long does it take to process my return?

I chose the gift card option – when will I receive it?

My return parcel didn’t arrive – what should I do?

Returns & Exchanges

Which phone models do you offer cases for?

Which strap length do you recommend?

Can I charge my phone wirelessly while it’s in a Dutchies case?

How do I keep the leather and gold details looking their best?

I see different versions of the card holder – with the opening at the top or the bottom. Are my cards secure in both versions?

RFID Information

Does a card fit in the mini bags?

How can I order a Dutch hand strap with charms?

Can I order individual charms from the Dutch hand strap?

Product information

Is there a Dutchies store?

Are there stores where I can buy Dutchies products?

Can I sell Dutchies in my own store?

Retail Locations

Do I have a warranty on my Dutchies products?

I have a complaint – what should I do?

Do I also have warranty if I bought my item from a Dutchies retail partner?

How can I contact customer service?

Meet our Customer Care team 🩷

Customer Service & Contact

Can I pay with a Fashion Cheque or gift card?Updated 19 days ago